Privacy Policy

Shadow Gleam ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shadow-gleam.com or engage our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact or quote request forms
• Subscribe to our newsletter
• Engage our renovation services
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, postal address)
• Property information relevant to renovation projects
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage renovation services
• Send project updates and relevant communications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Subcontractors and trade partners involved in your project
• Professional advisers (accountants, lawyers)
• Government authorities when required by law
• Service providers who assist our business operations

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Project documentation may be retained for warranty and legal compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 147 Design Avenue, South Melbourne VIC 3205, Australia